Customer Service


Order by Phone - 704-527-2669 or 800-998-9855 (toll free)
Our friendly operators are ready to process your orders Monday-Friday, 9 am to 5 pm Eastern Time. We Accept VISA, MasterCard, Discover and American Express. Because we process your order immediately, the charge may appear on your credit card bill before shipment.

Shipping & Delivery
We make every effort to ship all orders in a timely manner. Your total delivery time is made up of the time it takes us to process your order and then the actual shipping time. In most cases, we ship orders within 48 hours of receipt. However, due to the extreme volume during the Christmas season, it may take extra time depending upon the availability of inventory. We will not be responsible for inaccurate addresses, item numbers or quantities entered by internet customers; re-shipments will be at customer+s expense. Christmas arrival of A.P.O., F.P.O., Alaska and Hawaii orders must be received four weeks in advance. There may be additional charges for postage.  Upgrading to Overnight Delivery does not mean your package will arrive the next day. It does reduce the shipping time after the package leaves our facility but not the processing time.

Foreign Shipments may be subject to import duties and taxes, which are levied when the package reaches its destination. Custom policies vary from country to country. Because we have no control over these costs and cannot predict what they may be, we cannot be responsible for this additional cost. If you have specific questions, you may contact your local custom offices for information. For this reason, we cannot guarantee deliveries outside the United States.

If you have questions regarding our shipping policies, please call our customer service representatives at (704) 527-2669 or (800) 998-9855 or email us at  pam@reids.com

Privacy & Security
All your information is stored and maintained in a secure database accessible only by you. We use Secure Sockets Layer (SSL) technology for our online transactions. This enables us to encrypt information that you provide to us in a secure and safe manner. We are very aware of concerns regarding use of credit cards over the Internet, and we assure you we are using the latest security techniques and public key cryptography. The system we use encrypts all credit card into an indecipherable form. REID'S FINE FOODS will not share your information with any other parties. We appreciate your business and respect your privacy.information

Returns Policy
Our goal is 100% customer satisfaction. If you are not completely satisfied with your purchase, please contact Customer Service at (704) 527-2669 or (800) 998-9855 or email us.

Ordering
Online ordering is easy. Just click on Shop Online and find the items you're looking for. Or you can use the handy search feature in the upper righthand of this website if you know exactly what you want. Once you've added your items you can click Checkout and follow the prompts.

Viewing Orders
If you create an account when you order, you'll be able to track the progress of the order and view past orders. Just click here to view your account.

Updating Account Information
Click here to log into our account section and you can update all your contact information.